Our experience with many websites tells us for every 10 people who contact us 9 choose a form as opposed to email. Forms are not just for people to contact you, they can be used for virtually any purpose. For example:-
We also have our own back-end system for validating and processing form submissions. Basically when someone sends you a form you receive it instantly by email, or we can set up an account for you to log into to view/download all submissions.
Hidden and behind the scenes validation also helps protect from form spam. We have developed several methods to stop automated robots which trawl the internet posting spam on every form they find. We can incorporate top notch spam protection with the need for those horrible captchas.